With our cost-effective staffing and recall solutions we improve your practice operations for optimal patient care, increased office visits, procedures, and profitability.
We began our journey as a specialized Gastroenterology staffing and recalls agency, focused on assisting clinics with patient recalls scheduling. Over time, we recognized the growing demands of medical offices and expanded our services to become a comprehensive staffing and patient recalls outsourcing company.
Our team of dedicated agents operates remotely, working closely with your clinic and staff to address various administrative tasks and recalls scheduling needs. We understand the challenges medical offices face, such as handling inbound calls, scheduling, managing patient communications, insurance pre-authorizations, updating medical records and patient charts, and conducting medical recalls. By partnering with us, you can benefit from our expertise in these areas, allowing your clinic to operate more efficiently while providing excellent patient care.
Discover the full range of our services and the ways in which we can assist you today!
Benefits of partnering with Oclinicals
Reach out to us at Outsourced Clinical Services now and discover how we can bolster the success of your practice
What we have to offer
Optimize your operations and provide enhanced patient care
We take the time to understand your practice's operations and align our cost-effective services to seamlessly integrate with your existing systems and processes. Our agents become part of your team and are a great asset to your organization. We help optimize workflows and processes to provide improved patient service.
Increase your productivity and profitability
Our outsourcing solutions allow your practice to expand your team without additional costs of physical space, recruitment, and training. We provide quality assurance, handle turnover, and manage performance through our client dashboards. We help keep the practice schedule full. We provide cost effective solutions that will save you money, allow you to increase revenue and improve your bottom line.
Alleviate your HR function – We Handle Recruitment, Training & Turnover
We take care of recruitment (screening/selecting the best talent), training and handling turnover issues so that your practice can focus on providing excellent patient care. Great initial training reduces the amount of time needed to get agents active working on your admin tasks and patient recalls. We also have a great system to adapt to your practice workflows or changes in protocols and train agents accordingly.
Get peace of mind through our Quality Assurance efforts
Our Quality Assurance team starts working from day 1 to monitor agents’ performance, auditing calls, medical records, and scheduled appointments to ensure everything complies with your medical practice workflows and protocols.
Dependable Client Support
We provide a dedicated point of contact to handle all of your inquiries. We collaborate using a constant and open communications approach. Our management team is always available for questions and feedback. Your Oclinicals’ team reaches out in real time with questions or patient concerns. Real time communications allow to build a team culture needed to be successful managing your clinical operations.
Excellent Patient Service
Oclinicals’ agents are trained to provide excellent customer service. Our agents treat patients with a personal touch that allows for better communications with patients and higher scheduling of procedures.
Continuity of Operations when you are forced to close
Our remote work nature allows us to help you keep your office up and running even if your office is closed due to power outages, weather-related events or any other emergency. We can help you with any backlog of work so that your office tasks are up to date and your schedules are kept full.
Get increased operational controls through your dedicated client dashboards
Oclinicals provides a user-friendly client dashboard with real-time data showing the status of key performance indicators so that the practice knows what is happening all the time. We have the proven know how to help you manage your office performance relying on our proprietary KPI performance management dashboards that allows you to track tasks or call volumes and appointment scheduling success rates on a daily, weekly or monthly basis.
Oclinicals is HIPAA Compliant and Cybersecurity Certified
We have all the processes in place to ensure all patients' Protected Health Information (PHI) is secured. All of our agents are HIPAA trained and certified. Oclinicals has the SOC 2 Cybersecurity Certification.
We serve all specialties
How does the process work?
1. Discovery Meetings
Process begins with a Discovery meeting (conversation) to understand the medical practice’s operational/administrative outsourcing needs
2. We determine solutions
Determination of required services/solution to solve discovered needs
3. Map out protocols
Mapping of medical practice workflows and protocols to ensure alignment
4. Recruit staff
Recruitment/Selection of required remote staff to solve needs
5. Extensive training
Training of required staff on medical practice’s workflows, protocols you’re your Electronic Health Record (EHR)/Practice Management Software. Training includes shadowing and nesting to ensure agents adapt to the practice ways of doing business smoothly. All agents are HIPAA trained and certified
6. Team collaboration
Phone systems and team collaboration tools set up.
7. Quality Assurance
Our Quality Assurance team starts working from day 1 to monitor agents’ performance, auditing calls, medical records and scheduled appointments to ensure consistency of services that comply with the medical practice workflows and protocols.
8. Client Dashboard
Oclinicals provides a user-friendly client dashboard with real-time data showing the status of key performance indicators so that the practice knows what is happening all the time.
9. Tracking Tools
Our tracking tools provide day to day visibility on agent performance and scheduled appointments (Dedicated Client Dashboards).
One of our key strengths is our ability to provide remote staffing solutions, enabling seamless integration with your existing operations.
Our agents are highly trained professionals who are well-versed in medical office protocols and possess the necessary skills to handle a wide range of tasks. From managing insurance pre-authorizations to conducting recall campaigns, our team is equipped to support your clinic's unique needs.
By leveraging our services, you can alleviate the burden of staffing challenges, ensuring that your clinic runs smoothly and efficiently. Our comprehensive approach means that you can rely on us for a wide array of staffing and recall services, allowing you to focus on delivering exceptional patient care.
Join numerous clinics that have already benefited from our services. Let us assist you in optimizing your clinic's operations by providing reliable, remote staffing solutions tailored to your specific requirements.